Street Light Outage Reporting
RISE Engineering is providing street light maintenance services for some Rhode Island communities. If a wooden pole has been knocked down, please immediately call National Grid at 1-800-465-1212 to report an emergency.
Outages and other issues may be reported by clicking the appropriate link and completing the form. You may also call our 24-hour line to report outages toll-free at 877-524-2590 or via text message at 401-594-3332.
Please be prepared to provide the following information:
- Your Name (optional)
- Town or City
- Street Name and Pole number (include cross streets and/or address, if available)
- Email/phone number (if you want follow up – not required)
- Pole type (wood, metal with arm, decorative post top)
- Outage type (light out at night, pole replaced-light strapped to a pole, light flashing, other –please describe, or knockdown—notify NGRID if a wood pole is down)
- Any additional information you believe we should know
